Customer Care

I have not received a payment. When will I be paid?

Once your Ovato Credit has passed into the confirmed stage, we’ll automatically send any confirmed Ovato Credit you have earned the fifth day of each month. You can view when your next payment will be available on your My Ovato Credit page.

If you are using the Shopping Assistant, your pending purchases are listed as the Ovato Credit earned amount.

Do you have less than the minimum in your account? Don’t worry, just keep shopping! You never lose the Ovato Credit you’ve already accumulated, and we’ll send it to you as soon as you hit your minimum.

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Download the Shopping Assistant

Convenient reminders that earning Ovato Credit is just a few clicks away.